Support

What do you need help with?

Choose the right contact path below. No SYR account is needed.

Last updated September 12, 2026

Immediate danger? In the United States, call 911 or contact local emergency services. For suicide, mental-health, or substance-use crisis support in the United States, call or text 988. SYR support is not an emergency or crisis service and cannot dispatch help.

Account and app support

Email [email protected] with a short summary and the minimum details needed to help. For account access, include the account email or username if known. Do not send passwords, verification codes, identity documents, full birth dates, or intimate media.

Account and app support

For sign-in, recovery, SMS, app behavior, reviewer access, or a general question.

Do not send passwords, verification codes, identity documents, full birth dates, or intimate media.

You can also email [email protected].

Report a safety concern

If you can access the profile or content, report it directly in the app. Otherwise email [email protected] with the username or content reference, what happened, and when. Do not attach or forward intimate media, identity documents, passwords, verification codes, or full birth dates.

Report a safety concern

If you can access the profile or content, report it directly in the app. If you cannot, use this form and we will review it. Read the Safety Rules.

Include dates and in-app references if available. Do not paste intimate media, passwords, verification codes, identity documents, or full birth dates.

You can also email [email protected]. Do not email intimate media.

Appeal a blocked post

In the app, open Content wasn't published and choose Request review. This keeps the appeal attached to the original decision. If you cannot reach that control, use Account and app support with the case reference and a short explanation. Do not resend the content.

Already submitted?

Use Request Status for the current follow-up path. Never put a private status key in an email subject, URL, screenshot, or public message.